Privacy Policy

1. Who We Are — Data Governance & Workshop Confidentiality (arcadeandbanditrepairs.com)

This document sets out how our workshop collects, safeguards, and processes personal data when you browse arcadeandbanditrepairs.com, reserve restored amusement equipment, or commission electro-mechanical bench work. All processing is conducted in strict conformity with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Categories of Information Processed (101-A)

In the course of operating our specialist restoration bench and parts counter, we process strictly necessary records including telephony logs, bench job sheets, and pro-forma delivery manifests. We never collect biometric profiles, financial card PINs, or special-category sensitive personal data.

3. Lawful Grounds for Processing under Article 6

We rely upon three distinct legal bases under Article 6(1) of the UK GDPR: (a) Contractual Performance to prepare pro-forma quotations, allocate stock, and coordinate two-person room-of-choice transport; (b) Statutory Obligation to maintain accurate VAT, PAT electrical certification, and corporate accounting ledgers; and (c) Legitimate Engineering Interests to protect our web infrastructure against automated abuse.

4. Technical Safeguards & Storage Architecture

All digital records are stored on encrypted NVMe storage arrays located within the United Kingdom. Physical workshop job cards and signed delivery acceptance sheets are locked in fire-resistant cabinets accessible solely to vetted staff.

5. Retention Schedules & Archival Rules

We enforce audit ledger retention for HM Revenue & Customs statutory six-year cycles. General pre-sale enquiries that do not proceed to a formal pro-forma reservation are permanently expunged within twelve calendar months.

6. Third-Party Logistics & Zero-Brokerage Pledge

We never sell, rent, or syndicate customer lists to marketing brokers. Relevant delivery details (recipient name, address, ground-floor access notes, and contact telephone) are shared exclusively with our assigned white-glove transport crew or tracked parcel carrier solely to fulfil your consignment.

7. Browser Storage, Consent Mode v2 & Local Basket State

Our platform uses functional localStorage keys to preserve your active equipment basket and remember your privacy banner selection across page loads. Analytical or advertising measurement scripts remain blocked by default (`denied`) unless you explicitly grant consent via our interactive preference banner.

8. Your Statutory Rights & ICO Escalation

You may exercise your UK GDPR rights at any time by writing to our workshop Data Protection Lead.

9. Changes to This Privacy Policy

Under UK data protection law, you hold the right to request a copy of your personal file (Subject Access Request), demand rectification of inaccurate delivery records, request erasure where statutory retention has lapsed, or restrict processing. You may also lodge a formal complaint with the Information Commissioner's Office (ICO) at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.